I just had a nice entertaining sales call from o2.
O2: “Hi, we’re calling from o2 to thank you for being a loyal customer and to let you know about some great offers we have for you to thank you for being loyal. Are you free to talk?”
Me: *watches code compile* “Sure why not!”
O2: “How do you find your O2 experience.”
Me: “Fine apart from having no signal anywhere.”
O2: “Oh.. right, are you happy with the amount of free minutes and texts you have? could we offer you more?”
Me: “I never use the ones I have, due to never having a signal.”
O2: “right, I see you have a data plan. Using the internet on your phone is good, do you need a bigger allowance so you can use it more?”
Me: “Never use the data, There are no places around here with an Internet signal.”
O2: “we are slowly upgrading our masts from 3G to 4G so you will soon have super fast internet to your phone. Does your phone handle 4G?”
Me: “4G? I’d be happy with 3G, No, I’d be happy with 1G or even just a phone signal…”
O2: “errr.. is there anyone else in your household with mobile phones?”
O2: “Ahhh.. are they on O2??”
Me: “Yes, yes they are….. currently”
O2: “And what’s their view of O2 and their accounts?”
Me: “They are happy, apart from not having a signal anywhere!!”
O2: “err, since you use a lot of Data would you consider or be interested in getting a contract with us with a tablet computer, we have a nice deal on iPads…..”
Me: “Didn’t we cover I don’t use the Phones data use because there is no signal anywhere.”
O2: “right.. errr.. ok.. hummm.. well Thank you, have a nice day….”
O2: *Hangs Up*
Phoning to talk about increasing use of phone and 4G. When there is NO phone signal where I live for even calls/texts. There is no signal during my commute to work, and barely a phone signal in the area I work (Phone only no data). I believe the local Town has a 13 foot circle where you can get 3G, if the wind is blowing in the right direction.
This is a shame, I have been with O2 since before they were O2, My sim still says “BT Genie” on it. And apart from the last several years I never had any signal issues, I had voice/sms everywhere. And now, nowhere.
Isn’t progress great.
Answers via carrier pigeon please.