One of our customers recently moved half their business away from us to a BIGGER networking company for added security, better service, and to prevent having all their eggs in one basket.

They had been looking into disaster recovery for a while, ever since they asked us a year ago at Christmas. “What happens to our infrastructure if you guys all die at your office party?”

Which was a good questions really.

They are now learning that Bigger does not always mean Better. In the short time they have been under the control of the NEW company they have: –

• Suffered a weeks email outage.
• Had some weird rule somewhere that deletes the important emails they need to run the company.
• Had their firewall reset twice  loosing all the settings
• Given out wrong IP’s for DNS
• and had the link to their internal msSQL server broken.

Now to place the cherry on the top of their incomitance, we have just received a request from our x-customer saying their new I.T. guys have requested we set up a Reverse DNS on a ADSL line we do not manage, with an IP not in our range, for a customer we do not Supply.

I’m tempted to charge them an Idiot Tax.

In their defence, when they asked “What happens to our infrastructure if you guys all die at your office party?” one of our Directors answered “I do not care, I will be dead!”