Now I’m sure I have Blogged about this customer before, but for the life of me I can not remember what name I gave him (Maybe I should keep track of the names I assign people). Anyway today we shall refer to the Customer/Company/Person as Gillid*
Heres an extract of a Phone conversation that just happened.
Gillid: “Hi, I was told that since TheArchivist* no longer works there you may be able to help me!“
CN: “I may be able to, whats your problem?”
Gillid: “I have a website where I upload loads of data to it every few months, and our CMS that RedBack* made does not work so TheArchivist normally does it for me!“
CN: “No problem. If you email me the data, and let me know what is what in it, I’m sure I can sort it out for you but getting your CMS fixed may be a good idea. Now I’m not sure what you’ve been charged for the data entry in past…….”
Gillid: “Oh TheArchivist did it all for free!“
CN: “Well we won’t be doing that, you’ll have to pay for our time doing it“
Gillid: “OH. can you give me TheArchivist’s personal email address or phone number?“
CN: “No. I’m not giving out peoples personal info!“
Gillid: “ok. I’ll upload it myself!!!!” *Hangs UP*
Thirty minutes after that phone conversation the Support Department get a ticket from Gillid asking for TheArchivists contact details. They guy is seriously trying to get hold of one of our x-employees in the hope that the guy will do work for him for free while no longer being associated to the Asylum?
And after all that If it was just a quick data import into a mySQL DB I’d have probably only charged him £15 or some nominal price.
As normal Names changed to protect me from lawsuits… err I mean to protect the innocent.