Now as you are aware I have not broke Busbys systems since going live with the project, I was thinking it was all flowing well and they had got “used” to me now, so end of all problems…
Then came the Xmas shutdown period, and I came back to work tried to log into the Busby firewall with me Actividentity card, and eye scan, DNA tests, etc only to get told “Account Disabled“? Moi? Account Disabled, do they not know who I am?
So i drop an email to my contacts there asking wtf? and after my main technical contact tried everything he was capable off he admitted defeat and passed the problem up the food chain to the Sys.Admin. Which was nice of him… Then 30 minutes later I get an email from said Admin, along the lines of!
“We do not deal with user account problems, please go phone the normal customer helpline.”
Use the normal helpline, that the average mortal off the street would use? Do they not know who I am? We’ll see about that.
A further 30 minutes later and i get a phone call from the sys.admin who sent me the email.
“Hi, yes Our Boss was in a meeting earlier, and just popped in, err it seems we are authorised to help you with your problem, and err she asked could we do it as a priority, so ignore my earlier email, I’ll get it all sorted for you”
Harmony has returned to the Universe, Moi? The CodeNinje a mear mortal? I dont think so.. ;o)
See dear Reader, It may sometimes be “what you know” but its always “Who you know”
CN
