The Mental Asylum where I work is an ISP, we supply all the usual stuff, Hosting, Domains, Email, ADSL, Dial-UP, Phone lines, VoIP, PBX’s, Virtual Servers, Co-Lo’s, etc, etc. And as such we have a reasonably busy support department. Oh and on top we also do IT Support, Site Visits, New Installations, etc.
So imagine the madness of letting all the support staff go off on holidays for the same two weeks? Yup, we are a ISP with no support staff for two weeks. How Fraking mad is that?
In fact we have Linux Sys.Admins taking 1st line calls. In the words of a black and white funeral director “we’re DOOOOOOOMED!!!”