I am on holiday this week. A full week away from the Insane Asylum, work, customers or as I like to call them “The Bane of My Life“. So far I’m still full of the festive cheer, festive beer, and festive treats. I have been working my way through the DVD’s I got for Xmas, There is a nice layer of snow over everything making the world look a peaceful place. There is only one thorn in my festive happiness…… CUSTOMERS!
Monday the Governor of the Asylum threw a support ticket at my email marked urgent. It was from a customers developer. They had asked for a new hosting area with Joomla installed on it, and it was done on the last working day of the year (last job before we finished for the day)
HI. You set up a Joomla hosting for us, and you set it up wrong. I can not get it to upload modules, I’ve checked the permissions via FTP and they are wrong. I need this installed correctly, fix the permissions and test it!
Hello? We installed it wrong? Have you ever installed Joomla? You ftp the files to your hosting, go to a webpage, answer a few basic questions and its installed! Idiot!. Ok, so he has a permission problem, so he’s decided to use the web server to upload the files instead of putting his FTP details into Joomla’s config to let Joomla handle it. OK. Now. the guy knows enough to check permissions with FTP. So why does he not change them with FTP to fix his problem? Its a rush job, we’re on holiday, be quicker to do it himself. Anyway, permissions changed, idiot informed it quicker to change them himself.
Hi. Our developer is being a hero and working over his holiday to get our new website developed, He has a problem with you installing Joomla wrong, can you fix this urgently!
OK. Now I am mad. Firstly: -Your developer may be working over his holidays, That does not mean everyone else should be working over theirs. Secondly:- The Install was not done incorrectly, Your developer does not seem to have a clue. Thirdly:- I spoke to your developer yesterday, If he’s not informed you thats his problem not mine!
Do you get the feeling I’m not a people person?
Hi. I changed the permissions on the folder and it still will not let me upload files. Can we restart and install Joomla correctly!
OK, maybe he has a point. Lets look. ok, he lists the directory he having trouble uploading into, he says he set permissions to 777. Oh, thats odd, permissions have not been changed. oh look, theres a directory of the same name one branch down, and that has 777 permissions, The idiots only changed the wrong directory. I would not mind but he sent me the path to the correct one, why couldn’t he have followed his own instructions.
If I get another set of emails from him, I may just stop being polite.